Press Releases
Pricing in hospitality needs to become a capability, not an event
For years, pricing in hospitality has been treated as something we do to the business, rather than something the business knows how to do. A couple of times a year, usually under pressure, we gather around spreadsheets, debate percentage points, argue about psychology, and eventually land on a set of
Spreadsheets to Strategy Podcast Series: Episode 3 – Pricing Strategy in Hospitality
In episode three, host Michael and special guests Mark Felix and Joel Robinson dive into the intricacies of pricing strategy, drawing valuable lessons from the retail and hospitality sectors. Joel, founder of Openr, shares insights from his extensive experience in both grocery and hospitality, emphasising the transformative potential of sophisticated
Beyond the Transcation: Why 2026 is the Year of the Individual
by Nick Liddle, Chief Customer Officer at Openr As we move towards 2026, the hospitality industry finds itself at a crossroads. We have spent the last decade digitising the dining experience, yet much of the conversation remains stubbornly reductive. We still hear debates about whether kiosks “dehumanise” service or if
Spreadsheets to Strategy Podcast Series: Episode 2 – Enhancing Operational Efficiency and Customer Experience
In this episode, Michael, Joel and Stephen discuss the significant lag in technological advancements within the hospitality industry, particularly in back-office systems and data processing. Despite recent efforts made due to the pandemic to digitalise front-of-house operations, the conversation highlights the need to improve operational aspects to enhance customer experiences.
Spreadsheets to Strategy Podcast Series: Episode 1 – The Future with Common Data Models and Tech Solutions
In this episode, industry veterans Steve Holmes, and Joel Robinson discuss the rapid evolution in the hospitality sector brought about by technology and the pandemic. They explore how traditional methods no longer suffice and emphasise the need for new thinking and approaches, particularly when it comes to leveraging technology. The
We’re debating the wrong thing: The Real Opportunity in Price Optimisation
We all love a good debate. Right now, with operators of all shapes & sizes under increasing cost pressure, a hot topic is dynamic pricing. Should hospitality copy the airlines and Ubers of the world, flexing prices by the hour depending on demand? Some argue it’s the future. Others warn