Beyond the Transcation: Why 2026 is the Year of the Individual
by Nick Liddle, Chief Customer Officer at Openr As we move towards 2026, the hospitality industry finds itself at a crossroads. We have spent the last decade digitising the dining experience, yet much of the conversation remains stubbornly reductive. We still hear debates about whether kiosks “dehumanise” service or if digital ordering is “killing” hospitality. […]