Spreadsheets to Strategy Podcast Series: Episode 2 – Enhancing Operational Efficiency and Customer Experience
In this episode, Michael, Joel and Stephen discuss the significant lag in technological advancements within the hospitality industry, particularly in back-office systems and data processing. Despite recent efforts made due to the pandemic to digitalise front-of-house operations, the conversation highlights the need to improve operational aspects to enhance customer experiences. Issues such as repetitive WiFi […]
Spreadsheets to Strategy Podcast Series: Episode 1 – The Future with Common Data Models and Tech Solutions
In this episode, industry veterans Steve Holmes, and Joel Robinson discuss the rapid evolution in the hospitality sector brought about by technology and the pandemic. They explore how traditional methods no longer suffice and emphasise the need for new thinking and approaches, particularly when it comes to leveraging technology. The discussion explores the origins and […]
We’re debating the wrong thing: The Real Opportunity in Price Optimisation
We all love a good debate. Right now, with operators of all shapes & sizes under increasing cost pressure, a hot topic is dynamic pricing. Should hospitality copy the airlines and Ubers of the world, flexing prices by the hour depending on demand? Some argue it’s the future. Others warn of customer backlash. But here’s […]